HQDrones Privacy Policy

Privacy is important for you and for us. We need your data to ensure that we can deliver your order. We always carefully handle your personal information. We take care of it and keep it safe. What we do with your personal information and why we need it, we like to tell you here. If you have any questions after reading our privacy policy, please feel free to contact our customer service.

HQDrones, part of D & P Stores, is located at Kamp 1657, 8225 DL Lelystad, The Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Contact: 
HQDrones 
Kamp 1657 
8225 DL Lelystad
 

Dirk is the Data Protection Officer of HQDrones. You can contact him on info@hqdrones.com 

To what does this privacy policy apply?

This privacy policy applies to the processing of personal data on the following websites: 
https://www.hqdrones.com 
https://www.hqdrones.nl

 

Personal data that we process

HQDrones processes your personal data by using our services and / or by providing this information to us.


Below is an overview of the personal data we process:

- First and last name

- Date of birth

- Address data

- Phone number

- E-mail address

- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

- Information about your activities on our website

- Internetbrowser and device type

 

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via info@hqdrones.com and we will delete this information.

 

For what purpose and on what basis we process personal data

HQDrones processes your personal data for the following purposes:

- Handling your payment

- Sending our newsletters and / or advertising mails

- You can call or e-mail if necessary to carry out our services

- Inform you about changes to our services and products

- Give you the opportunity to create an account

- To deliver goods and services to you

- HQDrones also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

  

Automated decision-making

HQDrones does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, HQDrones employee).

 

How long we store personal data

HQDrones does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following storage periods:

Data for processing your order

If you order something, we need certain information from you in order to deliver your order and to keep you informed about your order. These data are also required for any returns or repairs.

For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.

The information is required to execute the agreement that you have concluded with us. Under the law, we must keep the data related to your order for 7 years.

 

Data in your account

We store the following information in your personal account: your name, (delivery address, place of residence / address) address(es), telephone number, e-mail address, date of birth (if you have specified it) and payment details.

In your account, we also store your order history including selected delivery options.

In addition, we store in your account the interests you have specified, namely your wish list and your e-mail and personalization preferences.

It is our client promise to make our customers' lives easier and more fun. That is why we keep the data in your account as long as your active customer is with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can make a request at any time to have your data deleted in your account.

 

Information about your contact with customer service

You can call, e-mail or send a message via social media, such as Facebook and Twitter.

We can help you faster next time by saving your data. We keep the notes about the customer contact as long as your active customer is with us.

When you send us a private message via Twitter or Facebook, the messages are stored by us for up to 7 years, or shorter if you delete the message yourself.

 

Sharing personal data with third parties

HQDrones will not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. 

Distribution and logistics partners

In order to be able to complete your order, we work together with various logistics partners. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.

Other external service providers

We also engage other external service providers to help with different things. Sometimes they also need personal data. We only share the data that are necessary for the assignment that the external service provider performs for us. We do not sell your data to these service providers or other third parties.

The type of work our external service providers carry out for us: 
supporting the delivery of our digital services such as the hosting, maintenance and support of our websites.

 

Cookies, or similar techniques, that we use

HQDrones uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. HQDrones uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it.

Analytical cookies are used to gain insight into the use of our website. 

On your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

 

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by HQDrones and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

 

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@hqdrones.com.

 

To ensure that you have made the request for access, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

 

How we protect personal data

HQDrones takes the protection of your data seriously and responds appropriately to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@hqdrones.com

Privacy is important for you and for us. We need your data to ensure that we can deliver your order. We always carefully handle your personal information. We take care of it and keep it safe. What we do with your personal information and why we need it, we like to tell you here. If you have any questions after reading our privacy policy, please feel free to contact our customer service.

HQDrones, part of D & P Stores, is located at Kamp 1657, 8225 DL Lelystad, is responsible for the processing of personal data as shown in this privacy statement.

Contact: 
HQDrones 
Kamp 1657 
8225 DL Lelystad
 

Dirk is the Data Protection Officer of HQDrones. You can contact him on info@hqdrones.com 

To what does this privacy policy apply?

This privacy policy applies to the processing of personal data on the following websites: 
https://www.hqdrones.com 
https://www.hqdrones.nl

 

Personal data that we process

HQDrones processes your personal data by using our services and / or by providing this information to us.


Below is an overview of the personal data we process:

- First and last name

- Date of birth

- Address data

- Phone number

- E-mail address

- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

- Information about your activities on our website

- Internetbrowser and device type

 

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via info@hqdrones.com and we will delete this information.

 

For what purpose and on what basis we process personal data

HQDrones processes your personal data for the following purposes:

- Handling your payment

- Sending our newsletters and / or advertising mails

- You can call or e-mail if necessary to carry out our services

- Inform you about changes to our services and products

- Give you the opportunity to create an account

- To deliver goods and services to you

- HQDrones also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

  

Automated decision-making

HQDrones does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, HQDrones employee).

 

How long we store personal data

HQDrones does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following storage periods:

Data for processing your order

If you order something, we need certain information from you in order to deliver your order and to keep you informed about your order. These data are also required for any returns or repairs.

For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.

The information is required to execute the agreement that you have concluded with us. Under the law, we must keep the data related to your order for 7 years.

 

Data in your account

We store the following information in your personal account: your name, (delivery address, place of residence / address) address(es), telephone number, e-mail address, date of birth (if you have specified it) and payment details.

In your account, we also store your order history including selected delivery options.

In addition, we store in your account the interests you have specified, namely your wish list and your e-mail and personalization preferences.

It is our client promise to make our customers' lives easier and more fun. That is why we keep the data in your account as long as your active customer is with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can make a request at any time to have your data deleted in your account.

 

Information about your contact with customer service

You can call, e-mail or send a message via social media, such as Facebook and Twitter.

We can help you faster next time by saving your data. We keep the notes about the customer contact as long as your active customer is with us.

When you send us a private message via Twitter or Facebook, the messages are stored by us for up to 7 years, or shorter if you delete the message yourself.

 

Sharing personal data with third parties

HQDrones will not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. 

Distribution and logistics partners

In order to be able to complete your order, we work together with various logistics partners. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.

Other external service providers

We also engage other external service providers to help with different things. Sometimes they also need personal data. We only share the data that are necessary for the assignment that the external service provider performs for us. We do not sell your data to these service providers or other third parties.

The type of work our external service providers carry out for us: 
supporting the delivery of our digital services such as the hosting, maintenance and support of our websites.

 

Cookies, or similar techniques, that we use

HQDrones uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. HQDrones uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it.

Analytical cookies are used to gain insight into the use of our website. 

On your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

 

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by HQDrones and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

 

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@hqdrones.com.

 

To ensure that you have made the request for access, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

 

How we protect personal data

HQDrones takes the protection of your data seriously and responds appropriately to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@hqdrones.com